Support

We are committed to providing you with a positive and seamless experience.

We strive to ensure that every interaction you have with us is smooth, efficient, and positive. Our team is dedicated to delivering exceptional service, addressing your needs promptly, and exceeding your expectations. Your satisfaction is our priority, and we continuously work to enhance your experience with us.

Works with iOS
Works with Android​
User Guides 
Works with Google Home
Works with Alexa
User Manuals

Your questions answered

SHADE.IT – Frequently Asked Questions (FAQ)

SHADE.IT is a smart shade platform that combines advanced indoor and outdoor shading technology with app-controlled precision—for effortless comfort, privacy, and beautifully lit spaces. From interior shades to outdoor awnings, control your environment with ease.

Download the SHADE.IT App from the App Store or Google Play Store. Follow the in-app setup instructions to connect your SHADE.IT smart hubs via Wi-Fi or Bluetooth.

Once connected, you can monitor light levels, adjust settings, and receive real-time alerts from anywhere using the SHADE.IT app.

 

You can purchase awning or shade and accessories directly from our website or through authorized retailers listed on our Where to Buy page.

 

Absolutely! The app includes step-by-step instructions—making it perfect for both beginners and pros.

SHADE.IT works with most awning or shade on the market, whether your awning or shade is old or new.

Please check the remote control compatibility section to ensure SHADE.IT works for you.